Your Order E-mails

When we confirm your order or order ID.
An email will be sent to you once your payment is confirmed by our system and your order will be prepared by our staff right away.

When telephone number is invalid.
We will send you an email once we cannot contact you and your order will NOT be processed until we get connection with you.

When we need to confirm your shipping information.
An email will be sent to you once we need you to confirm your shipping address. We won\'t send this email to you when your order is ready to be delivered and your shipping has no problem to deliver.

When we need more information from you.
An email will be sening to you once our system cannot approve your order and we need some more information to approve your order instantly.

When tracking No. of your order provided.
We will send you an email once we get the tracking ID of your order. And you may check the order status anytime online with such tracking ID.

Pending eCheck received, we have to wait for your eCheck payment cleared.
An email will be sent to you once your payment is pending which controlled by PayPal or your credit card issuer. Please contact the PayPal or your credit card issuer as soon as you can resolve this problem or the payment has to be cleared within 3-5 business days. Please pay more patience on this issue.

When the item(s) which you purchased is(are) out of stock or is(are) paritial shipped.
We will send an Email to tell you about it. And you may select other item as a replacement. Then just tell us the SKU number of the item.

When your package is shipped out.
We will send an email to tell you once your package is shipped out. If a tracking number is available for your package, you will receive another Email about the tracking number and related official website for tracking within 24 hours of your order being shipped out. In this way, you can be fully informed of the shipping information about your order.