Submit order
You have submitted a new order.

Order paid
Your order has been paid and is ready to be approved by our system. A confirmation Email will be sent to you once your order goes through in a few minutes.

Order confirmation
Your order has been paid. But there is some information about your order you need confirm before we approve it. Please contact our customer service representative via Live chat or Email as soon as you check your order status is under confirmation.

Order approved
The transaction of your order has been approved. Your order is ready to be under processing.

Supply preparing
In the following 3 steps your order status is under supply preparing.

Step 1: We are stocking up your item, and will ship it out if the item is available in stock. 
Step 2: Your order is under quality inspection and ready to be packaged. But sometimes it will fail to be shipped out because the quality of the item is substandard. In that case, the last order status will indicate out of stock.
Step 3: Your item is available for packaging. We will pack it and ship it out as soon as possible.

Packing
Your order is under processing. A notification Email will be sent to you once your package is shipped out.

Shipped
Your package has been shipped out. As long as you select $2 insurance fee for regular post service or EMS, DHL, UPS when placing the order, a tracking number will be sent to you via Email within 24 -48 hours and also indicated in Order History of your Dino Account.

Partially shipped
Your package is partially shipped. As long as you select $2 insurance fee for regular post service or EMS, DHL, UPS when placing the order, a tracking number will be sent to you via Email within 24 -48 hours and also indicated in Order History of your Dino Account. Regarding the unshipped products, please browse through our website ,select one similar item as an exchange，and then inform our customer service representative of the sku number of the exchange via Live chat or Email. You may also request a partial refund for the unshipped item(s).

Oos：Your order is out of stock. please browse through our website, select one similar item as an exchange，and then inform our customer service representative of the sku number of the exchange via Live chat or Email. You may also ask for a cash coupon of the same value as your order or request a full refund for the out of stock item(s).